The Finnish Postal Service, known locally as the Posti Group, is one of the oldest companies in Finland. A few years ago, Posti realized the traditional postal and letter business was declining rapidly while parcel volumes were increasing. To remain competitive, Posti Group needed to fundamentally change the way it operated, replacing legacy systems and processes, moving to the cloud, incorporating artificial intelligence and machine learning. What ensued was a full-scale digital transformation across all facets of the business. This article will focus on two exciting initiatives, robotic process automation (RPA) and gamification.