Emerging Tech

Conversational AI Trends To Look Out For In 2022 The pandemic is an impetus driving the digital revolution of all businesses today. Consumer demands are changing fast and companies need to match them and beyond. Automating various touchpoints across the customer service journey is helping manage the high volumes of interactions effectively. So what’s in store for 2022? Learn about the trends in the conversational AI space that you should watch out for this year in this eBook.  This report talks about the following key trends: Sophisticated omnichannel CX chatbots Voice going hyper-local Total Experience (TX)