Patient Experience Essentials

Healthcare, Information Technology /

Patient Experience Essentials There’s no question that a positive experience is essential to patients and impacts patient outcomes. Download the Patient Experience Essentials e-book to learn about: The importance of the patient experience How to support a positive technology-based experience without IT support How to support an improved patient experience based on real-life examples Learn how Apple and Jamf transform what’s possible for healthcare institutions.

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Value of System of System approach to drive real-time, intelligent operations

Data, Information Technology, Uncategorized /

Value of System of System approach to drive real-time, intelligent operations Historically, businesses have used data warehousing to reveal patterns, improve procurement and delivery, and pinpoint areas for improvement. Such methods are very reactive in nature and the answers come slowly, only after pouring over reams of historical data. Operational decision making requires real-time information that cuts across silos to answer questions. To thrive, industrial businesses and municipal operations need to implement digital technologies that unify operational data and provide holistic and real-time access to the information needed to drive efficiency and agility. Read this blog to learn more about AVEVA’s System of Systems approach to drive real-time, intelligent operations.

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Enabling the Digital Twin through Unified Engineering

Digital Engineering, Information Technology, Uncategorized /

Enabling the Digital Twin through Unified Engineering For decades, most EPCs have been developing projects through a complex and highly interactive workflow. The entire process is very time consuming, and the final deliverable to the Owner Operator is a set of several documents with dispersed data and with no guarantee of validity or consistency. New technology enables the workflow transition from a document-centric to a data-centric approach. Using the data-centric approach is the basic requirement to evolve to a Unified Engineering workflow, allowing EPCs to develop the plant Digital Twin.  Download this blog to learn more about the benefits of transitioning from traditional engineering to unified engineering.

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Survive Today and Thrive Tomorrow as a Creative Leader

Cloud, Information Technology /

Survive Today and Thrive Tomorrow as a Creative Leader Read Survive Today and Thrive Tomorrow to learn how creative leaders can balance short-term needs and long-term growth. In this eBook, you’ll learn: How to avoid the pitfalls of “short-termism.” Why solid brand guidelines make scaling easier. How to nurture creativity during a crisis — and why it’s important.

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Compliance Management For Beginners

Compliance, Information Technology /

Compliance Management For Beginners Compliance management is anything but simple, and it means something different to every industry, every organization and everyone involved — from end users to IT or executive leadership. With this beginner’s guide to compliance management, we address: What compliance and compliance management is What happens when companies ignore compliance And how to get your organization started on path to managing your compliance needs. Start here with the basics and see what’s possible, but more importantly, why it matters.

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Unlocking the Cloud Operating Model

Cloud, Information Technology /

Unlocking the Cloud Operating Model For most enterprises, digital transformation efforts mean delivering new business and customer value more quickly, and at a very large scale. The implication for Enterprise IT then is a shift from cost optimization to speed optimization. The cloud is an inevitable part of this shift as it presents the opportunity to rapidly deploy on-demand services with limitless scale. To unlock the fastest path to value of the cloud, enterprises must consider how to industrialize the application delivery process across each layer of the cloud: embracing the cloud operating model, and tuning people, process, and tools to it. In this white paper, we look at the implications of the cloud operating model, and present solutions for IT teams to adopt this model across infrastructure, security, networking, and application delivery. Download this whitepaper to learn more.

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Clinical Communications Essentials

Healthcare, Information Technology /

Clinical Communications Essentials Do you have clinical communications needs but aren’t sure where to start? In this e-book, you’ll learn about how clinical communications can increase patient safety and outcomes, minimize costs and transform your clinical communication strategy. Discover: The importance of effective clinical communications What a mobile-era strategy needs to support and secure patients and staff The best solutions and partnerships to get the job done

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Telehealth Essentials

Healthcare, Information Technology /

Telehealth Essentials New to telehealth? In this e-book, you’ll learn about how telehealth can improve patient experience and outcomes, what sorts of telehealth options are available and trends in telehealth services. Discover: The types of telehealth What you need to provide telehealth options at your institution The best solutions and partnerships to get the job done

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Das KI-gestützte Contact Center

AI, Information Technology /

Das KI-gestützte Contact Center Künstliche Intelligenz (KI) verändert unsere Welt. Von lebensrettenden medizinischen Dienstleistungen bis hin zu zwischenmenschlichen Verbindungen – die vielen Vorteile der angewandten KI rücken erst nach und nach ins Bewusstsein. KI ermöglicht kontinuierliche, personalisierte Interaktionen in großem Maßstab über die gesamte Customer Journey hinweg und verbessert so die Kunden- und Mitarbeitererfahrung, Effizienz, Umsatzgenerierung und Gesamtleistung des Unternehmens. Laden Sie dieses E-Book herunter und erfahren Sie, wie Genesys AI Ihrem Call Center folgendes ermöglicht: Verbesserung der Customer Experience durch konsistente und gleichzeitige Interaktion über alle Kanäle hinweg Steigern Sie die Effizienz interner Prozesse, indem Sie mit einem vollständig integrierten System über ein gemeinsames Data Layer arbeiten Steigern Sie Umsatzchancen, indem Sie Leads erfassen und qualifizieren sowie Ihre besten Ressourcen einsetzen, um diese angemessen zu unterstützen Steigern Sie die Leistung Ihrer Mitarbeiter und gleichen Sie die Ergebnisse mit jedem Mitarbeiter ab, um die beste Ressource für jede Kundeninteraktion zuzuweisen

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Legen Sie eine Strategie fürs Änderungsmanagement fest

Information Technology, IT Management /

Legen Sie eine Strategie fürs Änderungsmanagement fest Erfahren Sie, welche Schritte erforderlich sind, um organisatorische Änderungen erfolgreich zu verwalten – unabhängig davon, ob Sie auf eine neue Contact-Center-Plattform migrieren oder Best Practices für das Management der Mitarbeiterbindung anwenden. Laden Sie den Leitfaden herunter, um zu erfahren, wie Sie: Holen Sie sich die Zustimmung von Ihren Teams und Stakeholdern Unterstützen Sie Ihr Team durch Veränderungen und schließen Sie Wissenslücken Sicherstellung einer langfristigen Übernahme neuer Prozesse und Systeme

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