Automation through digital transformation The pandemic is an impetus driving the digital revolution of all businesses today. Consumer demands are changing fast and companies need to match them and beyond. Automating various touchpoints across the customer service journey is helping manage the high volumes of interactions effectively. So what’s in store for 2022? Learn about the trends in the conversational AI space that you should watch out for this year in this eBook.  This report talks about the following key trends: Sophisticated omnichannel CX chatbots Voice going hyper-local Total Experience (TX)

The new path forward to maximize OT uptime As manufacturing technology advances, any innovation could be judged by one question: Does it improve uptime?  Today’s era of hyperconnected manufacturing creates both new opportunities and risks to OT availability. Connecting OT assets to the network may support more preventative or even predictive maintenance—but it could also create new security vulnerabilities in a world where “security by obscurity” once ruled.  Still, there are significant opportunities for manufacturers to digitize in ways that maximize uptime, by making smart investments in:  Visibility  Security  Maintenance Download now to learn more.

The Total Economic Impact™ Spotlight Of ServiceNow ITSM And Fujitsu For Manufacturing Digital transformation is at the forefront for many organizations, accelerating the pace of change and responsiveness to customer and business needs. The COVID-19 pandemic has forced organizations, especially those in the manufacturing industry, to act smarter and be more agile and responsive when delivering services. As a result, modernized IT service management (ITSM) is necessary to manage IT architectures and continually deliver at an acceptable service level. Download now to learn more.